I booked and paid for arm and back waxing. When I arrived, they seemed unprepared and busy. Kiran seemed stressed, and the arm wax was painful. The next day, I noticed skin had been ripped off my arms. I called to request a refund and got it, but only for the back (£15), not the arms (£20). The owner apologized saying it was a "mistake" and asked me if I wanted another £5. I said no as this is not about the money, but the lack of care. I am not coming back.
I’ve been coming to Marie for over a year now, and every time she does an amazing job. Today’s pedicure was perfect, as always! She’s professional, friendly, and really takes care of every detail. I’ll definitely continue coming back. Highly recommend!