Everyone that I spoke to and dealt with were very nice. There seems to be an issue of communication between Treatwell and the salon since they had no idea I had actually booked the appointment but they were very accommodating. The masseuse was running late, about 20 minutes, but as I was leaving they gave me a voucher for a free massage to make up for the wait. I wasn't expecting that, so that was great. Only issue was the room where the massage takes place was absolutely freezing, regardless I'll definitely be back.