Well I booked my appointment for 1:15. I then get a call asking if I can do 12 instead, so I agree. I then get a call to say that the hair dresser had run over time with a walk in client and wasn't able to give me an appointment until 3pm even though I had booked in advance. I could not do 3pm. In my opinion clients that book should be put over walk in clients. It made me very angry because I had planned my day round this. Basically if you book here you won't even be guaranteed to be seen. Not impressed.