Sandra was lovely first of all. I had my hair relaxed and trimmed and she did a wonderful job. I hadn't relaxed my hair in over year as I was pregnant, so I was nervous. She reassured me and gave me hair advice on up keep and future treatments. She wasnt scissor happy as some of the hairdresser's I have been to before. She showed me before cutting and asked me how much I would like taken off.I have to say I was really impressed with how polite all the staff were, offering refreshments and just generally being nice. I have been searching for a decent place for ages and I'm so glad I tried this place. I was seen on time and was out in in a reasonable time. Inspire will definitely be my new salon.