Always a very professional and comfortable experience. Friendly staff who know their stuff and make you feel looked after and nurtured. My daughters have amazing haircuts and my eyebrows look beautiful.
I booked on Treatwell at 3:30, i had a missed call from a mobile at 3:40 what turns out to be the salon, calling me to tell me they couldn’t make 5pm after they had already taken my money. But could do 5:30 which wasn’t convenient for me. I requested a refund & was told they couldn’t provide this. When I asked why they didn’t leave me a voice note or text when they called to save my journey of coming into the salon and wasting my fuel and time ahead said she was too busy. Zero customer service.
The wax was too hot and the therapist did not change the sticks being used for the wax. I ended up having a reaction after the wax which was quite upsetting. The therapist also made it out it was a problem that I have thick hair - this is not something I can’t control