My experience didn't start well as I was kept waiting for 30 mins (the manicurist was running late), but they apologised and offered a free neck and shoulder massage while I was having my luxury manicure to make up for it. The customer service from that point until I left was excellent. As regards the luxury manicure, I was impressed that they use Shellac and Vinylux (and not fakes of both as other salons do) and they polished my nails with a diamond drill which left them looking like new. The whole experience (minus the initial wait) was excellent and I would highly recommend them.
I was told previously to remove my eyelashes and come back for a full set which a particular member of staff would do for me as she knew the style I wanted. I did this but it was the not with the member of staff who specifically told me she'll do it even though she was there and I was not told the reasons for this. The lady that did do my eyelashes did a good job although not exactly what I wanted but it was still neat and lovely so no complaints. I'm guessing this was just a busy day because normally I wouldn't fault them at all as they're always amazing