I Think they should have the optiion to choose the beautician you want. I like the same person doing my treatment rather than different people everytime. However, they are all good its just a preference of mine!!
The massage was good, perhaps I'm just used to something else. I think I'll go for much harder treatment next yime. It was wonderful off peak value and I loved the oil.
Overall, I recommend, love the staff and the venue.
My experience didn't start well as I was kept waiting for 30 mins (the manicurist was running late), but they apologised and offered a free neck and shoulder massage while I was having my luxury manicure to make up for it. The customer service from that point until I left was excellent. As regards the luxury manicure, I was impressed that they use Shellac and Vinylux (and not fakes of both as other salons do) and they polished my nails with a diamond drill which left them looking like new. The whole experience (minus the initial wait) was excellent and I would highly recommend them.