I arrived and they didn't have my booking on their system which meant I had to wait 15 mins, I only had a short amount of time as was on my lunch break
The waxing itself was appalling, she was a very nice lady and very thorough but not sure how experienced she was it was the worst and most painful I have ever had. I woke with bruising due to the way she pulled my skin so I won't be returning!
Edit did an amazing job as usual, if you want a painless wax she is your lady ! Thank you also to the front desk team that accommodated my appointment even though I was running late.