Jackie & Co - Kensington Olympia Reviews
125 Hammersmith Road, Kensington, London, W14 0QL
Check availability and book onlineReviews are written by customers after their visit.
1676 reviews
Ah, what stress can do to people.
Pros:
I was seen (30 minutes later), even though the Treatwell booking did not reach the salon.
Receptionist was helpful.
Cons:
Cold water to wash my hair
Dirty sink and seat
Pulled and yanked around by the hair towel instead of being spoken to guide me around
Dropped my handbag on the floor with no apology given
Useless blow dry
Overall:
Invest in a Operations Manger that can support the salon, as it clearly failed a basic issue that could have been handled a lot better.
Poor customer service, and poor product service itself.
I would have preferred to cancel the appointment, instead of the rushed poor treatment received.
Not worth the hassle. Ruined my day as I wanted to treat myself. :(
Ladies' Haircuts
I would give them 0 stars if I could. I was turned away as they could not fit me in despite getting confirmation emails and texts from the venue. I had to go elsewhere. The apologies weren't sincere and no explanation was given as to why they accepted my appointment when they had no room.
Ladies' Haircuts
I had a Brazilian done was very quick but some of the techniques use was quiet painful overall not to bad good value for money I guess
Hollywood Waxing
Has good massage chair for the pedicure. The pedicure itself was excellent. She removed all my callus so well I could not be happier. Have found my regular salon!
Pedicure
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