I paid an hour to park my car and when I got to the salon I was told that kass was a junior and could only cut my hair in a straight line. I needed my layers trimmed so she told me that she could not do this And I would need to wait until her boss was back from holiday. I should have been made aware of her limited capabilities. Extremely disappointed as I needed my hair cut for an event the next day, what a waste of my hour travelling / petrol and parking charges..