The most disappointing haircut experience considering it was my birthday - I was made to wait for over 30 minutes before anyone offered to wash my hair whilst watching 2 customers coming in AFTER me & being seen straight away! Then my hair was washed by a man who spent 3 mins of washing + conditioning BUT with NO head massage (how is this possible for an Asian hairdresser????). Bad haircut & terrible customer service. Won’t go back!