Lovely staff and I was made to feel very comfortable. The bikini wax was very neat and tidy (no patches) but I was left with some red marks that took quite a few days to go down. I have sensitive skin though so this could have been the cause. However, there was no pain and overall it was a good treatment. I also saw they did eyebrow threading and had this done too by a different staff member, who was also very thorough - best eyebrow threading I think I've ever had!