Jiemao Lashes & Brows - Shoreditch Reviews
6 Cleeve Workshops, Boundary Street , Shoreditch
Check availability and book onlineReviews are written by customers after their visit.
1213 reviews
This was by far the worst beauty treatment I have ever experienced. I found the communication process while booking my appointment was laborious and inefficient. Although the date of our appointment was immediately confirmed, it took me several follow up emails before I received confirmation of the time of my appointment. This should have been my first clue and I should have cancelled straightaway.
I was sent the Consent form and waiver two days before my appointment and was advised to sign and return it prior to my appointment. The form requires confirmation that the treating practitioner has provided information, given me the opportunity to ask questions, given me time to consider the treatment, etc. I could not sign the Consent since none of these actions had taken place. 24 hours later I received another copy of the contract with a reminder to sign and submit it prior to my appointment. This time I made modifications to the contract, specifically deleting the inappropriate provisions, signed it and submitted it.
I then received another email which provided information about the appointment. I saw that if I was more than 20 minutes late to my appointment for my Full Set, you have the right to refuse service and my deposit would not be refunded. I arrived early and sat in the lobby, waiting for someone to get me at 6:30.
Finally at 6:50, 20 minutes late, I was finally taken to the suite. I was stunned to see three beds cramped together. I had an expectation of privacy as is customary for beauty treatments and reflected in the photos on the website. The fact that the only place for my bag and coat was on the floor near the door concerned me greatly as the door remained open during treatment and anyone could have stepped in and taken my bags.
Once I squeezed my way onto the bed, I was asked what type of lashes I wanted. I said I wanted a natural look. I was advised that I should have either classic or 2d. I asked what the difference was between the two. She said 2d has more volume. I then asked to see photos of each so I could see the difference. I did not get any guidance and I chose classic. At no time was I given any information about the process.
As I mentioned above, the photos on the website do not accurately reflect the cramped and unhygienic room in which the treatments are carried out. I was appalled to see a bowl of half-eaten food and a Franca Manca pizza box on the desk.
The communication between the technician and me was non-existent.
She did not provide any information regarding the procedure or ask if I had any health issues. She did provide a very brief explanation about aftercare once the treatment was complete.
Not once during either my daughter's or my treatments were we asked if we were okay or needed anything. In fact I was not offered the opportunity to use the toilet before my treatment, which made lying flat for 2+hours even more uncomfortable.
I would like others to know of my horrible experience.
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My experience with Jiemao Lashes was fantastic. I unfortunately had to do a late cancel but Salina was very helpful and agreed to let me reschedule. My lashes look great and the staff are lovely!
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I have had my eyelashes done a few times before trying this salon. Jiemao has been the best experience and quality thus far! Great service and friendly, professional staff.
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Great service, the lashes last long, and I would totally recommend Lina as a lashes specialist - she is the best
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