The venue was clean but the therapy room was chilly even though it was a warm day. The towel to cover my body was slightly damp. Overall there was big lack of communication. The reception wasn't aware of my booking. I was led to a room and they left me without any instruction. They swapped the therapist half way without explanation. Both of the therapists didn't ask where I'd like them to focus. Their English was poor but that's no excuse.