Overall, I had a pretty good experience at Joelle Shades. My only complaint is that I waited about 20-30 minutes after the appointment start time for my stylist to arrive and the staff didn't really explain the situation to me or apologize for the delay. But, my stylist was friendly when she arrived and I'm happy with the haircut. Also, if you like cats, there were some cute kittens running around the salon which did make me smile.