Overall I am happy and would return, especially given offpeak pricing offered excellent value for money. The place was esthetically nice and very clean. The staff seemed a bit rough and not communicative at first. However the beautician took care in doing a precise job, and suggested eyebrow shape options. She even gave me a little massage to let the moisturiser sink in! A negative is that they seemed a bit disorganised as they took a while to figure out what a customer who walked in had booked but accomodated her in the end