It was quite disorganised, the wax wasn’t ready so it was a very slow process. The door was kept open throughout the wax which made me feel uncomfortable. There was friction between the two ladies in the shop. Not a great experience.
They weren't free at the slot available, which would have been annoying, but they texted me straight away offering alternatives, and didn't seem too peeved when I turned them down. So I can't speak for the wax itself, but the staff are quick communicators.