This was my first time getting my brows waxed as opposed to threaded. It was totally painless. Elise got my brows exactly right, I have no irritation on the skin and I couldn't be happier with how they look. Hygiene procedures are great and I felt totally safe. As I mentioned in another review of this salon, there are currently no customer toilets in the arcade due to COVID, so bear this in mind if you're booking a longer treatment, but this is no reflection on JTLB or Elise.