I went in for a root retouch. My appointment was booked for 3:00pm, but the stylist called to ask if I could come 45 minutes later, which I agreed to. She applied the colour and then left me on my own while she went to the back, but overall the service was fine. I also had a haircut done in addition to the service I purchased and paid £35 extra. I’m happy with the result and will come back.