I usually have great service at this place but this time I had a pretty terrible experience. Probably the most painful wax i have had, I am still sore hours later (which never happens) and there is still so much hair left! I only noticed when i got home. Also this is the second time i am accidentally given a Hollywood instead of a brazilian.. not a big deal but it would help to confirm with the customer beforehand. Last thing it would help to have a fan or some air flow in the rooms.