This is my second visit and I shall not be returning..I spent about 5mins milling around before my presence was even acknowledged..When we eventually got to my nails, the technician couldn't wait to finish so she could play on her mobile, so much so that there was she completely stopped for about 2mins whilst her colleague came over and they were both reviewing Instagram posts. Finally when my nails were done, she was so eager to return to the phone, she didn't offer my lotion nor massage which was included in the manicure offer! At this point I was beyond livid...I was given a loyalty card on my first visit, but the nail technician didn't even ask offer me this,so I couldn't get it stamped to redeem for later (not that I would ever return there)...I'll wouldn't recommend at all, the nail business is oversaturated and supply exceeds demand, therefore topnotch service is important.