i wouldnt go back here for a massage. When i arrived it seemed like they didnt know i was coming so there seemed to be a bit of back and forth about who was actually doing my massage. I was finally taken by a young girl who didnt really say anything to me which made me feel unsettled straight away. She told me to get undressed and then left me. there were no towels on the massage table ( infact it wasnt a massage table at all). i tried to look for some and she pointed to over at the side where a pile of small towels were sitting, so used one to cover myself, which barely did so. The girl seemed very unsure of what she was doing, while still barely saying a word. The massage itself only confirmed that the girl didnt know what she was doing. she was extremely rough and heavy handed and not in a good way. She kept rubbing her knuckles along the bones in my back rather than the muscle. There was no fluidity to the massage and at one point she just left the room, which i can only assume was to ask someone what to do next as she sheepishly came back, asked me to turn over and very reluctantly started "massaging" my neck. At parts the massage was so rough that my arms are sore and feel bruised two days later. Ive had a lot of massages over the years and was just looking for a nice relaxing massage but it was genuinly one of the most uncomfortable situations ive been in with the most uncomfortable massages ive ever had. There were several points where i thought about getting her to stop and just leaving.
Kami is a pleasant, cheap and cheerful environment and the staff seem very sweet. However, communication is at times very difficult (I was sent up and down the stairs 3 times when I asked for the toilet.) I would have been more comfortable if the therapist giving me a pedicure and the girl watching her weren't talking between themselves and laughing intermittently when I didn't know what was being said too.
The pedicure itself has left my feet feeling very soft but unfortunately she cut several of my toenails so short it hurts to wear shoess and filed several small batches of skin off my ankle bone.
The facial was very different to my previous experiences and involved a lot of upwards slapping of my cheeks. A lot of moisturiser went up my nose, which was worsened by the regularly slots of vigorously rubbing either side of my nose. The pressure massage on my scalp was really enjoyable but the rubbing of my shoulders was excruciating... credit where it's due though, my skin felt amazing when I left (but there are more pleasant ways to achieve it.)
Very polite and I was pleased with my nails when I left. Disappointed that I paid £20 when booking through Treatwell when signs on the window said Shellac for £15.