When I booked my appointment it stated I would have the salon Director. I didn't, but for that I was very glad. He was rude, patronising & made me feel deeply uncomfortable & stressed. He'd promised to contact my old Aveda salon for my colour details. He did not. So I suggested we cancel, at which he said he would keep my money. The resulting colour is different from my usual, v brassy. I thought this was an actual Aveda salon, but it isn't. I won't be using Kaplan or Treatwell again. Too risky.