They are fast, professional, and no fuss. My only very tiny feedback would be to clean the hair brushes... eg: both times I've been, the hair dresser has pulled hair out of the brushes which doesnt leave the best impression. Regardless, it is a 5/5 at this salon. This will be a regular place for blow dries. PS: I was almost 15 minutes late for my 2nd appointment and they made no fuss and just got on with it. I really appreciated that.