The wax itself was great however I did end up with a hollywood instead of a brazillian due to some over-waxing... not the end of the world. I'd also book last minute (at 11.45am for a 12.30am appointment) and despite a confirmation coming though for my chosen time I had to hang around gloucester road for half an hour while the beautician arrived. Overall the experience was a good one as the beautician was very nice and thorough however it was obviously not ideal.