I love the staff and experience at this store, everyone is kind and friendly and the shop is clean. Unfortunately this is the second time I've had my nails done recently where it's made my cuticles bleed and they've cut my nails far shorter than what I asked for. They also no longer leave the acetone on for long enough and as a result scrape the varnish off, damaging and thinning my nails - sadly I think they're overbooking and staff just don't take the same care and attention they do usually.