the person I booked was not there, the service I booked (BIAB)was not available. The staff member was new and had been left alone so was not sure where things were. The gel polishes were old. The staff member was unskilled and not knowledgeable about how to do a gel Polish. I had to advise her what to do. In the end they were ruined, sticky, all over my fingers and had cotton wool fibers stuck in them. I was promised a refund and have since been ignored. Zero stars AVOID
Salon looks a bit old, massage bed a little creaky but comfortable enough. Massage room was a little cold and could have done with some music to help the atmosphere a bit. Ume was lovely and very attentive. Massage was great, could have used a bit more pressure but still very relaxing.