I had to wait 30 minutes past my appointment time to be seen, and it was the most uncomfortable eyebrow threading experience I've had. I was made to sit in a seat in front of the long line of waiting appointments (no privacy whatsoever), and made to tilt my head back the whole time without support ("try slouching in the seat a bit more, it might help"). When I went home, I saw that a lot of hairs had been missed.