Terrible service. I was booked in for full head highlights and wash, cut with a blow dry. I turned up and one of the women (I dont even know her name because she was to busy talking to another lady in her own language to introduce her self) started dry cutting my hair, normally with highlights my hair is always cut after. So she did a terrible dry cut, didn't even wet my hair. She didn't really talk to me as she was more interested in talking to other people around. Then another lady came who didn't speak English and started slapping the bleach on my head, She didn't ask me what colour or what I wanted. I said is my hair ok for this high percentage of bleach you are using, she just smiled. The highlights were uneven, I tried to tell her to equal it out but she didn't really understand and said it's fine. She left them all on for the same amount of time so the ones in my fringe were a totally different colour to the ones underneath. When she washed my hair she left the conditioner on it for like 1 second, it obviously needed to be rubbed in considering she had just put such a high bleach on my head. As it was cut first before the bleach... it was dry, so the hair cut at the beginning was completely pointless. There were big chunks of hair inbetween so it looked striped and the condition of my hair is so terrible. I went in with shiny hair and came out with frazzled, dry hair that is a strange colour. If I had of been paying in cash it would of been a different story but as it was booked through treatwell the money had already been taken from my account. I wasn't offered a drink throughout the whole 3 and a half hours I was there. Not a pleasant place.