Klaudd Day Spa Reviews
40a Woodford Avenue, Gants Hill, IG2 6XQ
Check availability and book onlineReviews are written by customers after their visit.
390 reviews
Worst experience EVER. DO NOT COME HERE! I booked a £90 treatment - Brazilian blow dry. This is a 3hour intensive treatment. I got there, the lady doing my hair didn't bother to introduce herself or run through the steps as this was my first time trying this. At the blow dry stage she kept pulling my hair - it was so painful her colleague had to tell her in Russian (she couldn't speak English) to be careful. The end result was ridiculous - I could have done it at home better! I asked if this was it and she looked confused and directed me to her colleague. I explained I was unhappy and she said 'oh yes sorry she didn't do the treatment you paid for, she did the £60 one' SERIOUSLY? If I hadn't of asked I would've been ripped off. She said it so casually thinking it's perfectly normal to do a treatment that is completely different to what your client has paid for and not even bothering to explain?! Absolutely pathetic. I had to wait and additional 20 mins after they ruined my hair for a refund via Treatwell (which may I add is only a voucher code when I was expecting the refund back to my account). Really I should be getting a full refund as they even made me cry! Worst experience I've ever had and i has Treatwell salons regularly. Please please do not come here!
Styled by Claudia•Ladies' Brazilian Blow Dry
Very poor experience. Arrived at the venue and they didn't have my treatwell booking and just shrugged rather than apologise. Staff were unfriendly and rude, and didn't speak any English (I got the impression someone in the back office could speak English but couldn't be bothered to come front of house to help out my situation.) manicure was poor and I had to ask them to go over the shape again as it was uneven. I felt rushed out at the end and as a result the polish hadn't dried properly and several nails smudged. I am highly skeptical of the validity of the very positive reviews posted below as they don't tally with my experience or the primary language of clientele of the spa. I would stress I really don't mind about language skills if the demeanour is friendly with a desire to communicate, but this was the opposite in this case.
Treatment by Dani•Manicure
Excellent. Salomea is lovely and friendly and does my hair perfectly. Recommended!
Blow Dry
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