Klaudd Day Spa Reviews
40a Woodford Avenue, Gants Hill, IG2 6XQ
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398 reviews
Terrible service. I was booked in for full head highlights and wash, cut with a blow dry. I turned up and one of the women (I dont even know her name because she was to busy talking to another lady in her own language to introduce her self) started dry cutting my hair, normally with highlights my hair is always cut after. So she did a terrible dry cut, didn't even wet my hair. She didn't really talk to me as she was more interested in talking to other people around. Then another lady came who didn't speak English and started slapping the bleach on my head, She didn't ask me what colour or what I wanted. I said is my hair ok for this high percentage of bleach you are using, she just smiled. The highlights were uneven, I tried to tell her to equal it out but she didn't really understand and said it's fine. She left them all on for the same amount of time so the ones in my fringe were a totally different colour to the ones underneath. When she washed my hair she left the conditioner on it for like 1 second, it obviously needed to be rubbed in considering she had just put such a high bleach on my head. As it was cut first before the bleach... it was dry, so the hair cut at the beginning was completely pointless. There were big chunks of hair inbetween so it looked striped and the condition of my hair is so terrible. I went in with shiny hair and came out with frazzled, dry hair that is a strange colour. If I had of been paying in cash it would of been a different story but as it was booked through treatwell the money had already been taken from my account. I wasn't offered a drink throughout the whole 3 and a half hours I was there. Not a pleasant place.
Ladies' HaircutsShow all…
Amazing experience.
Treatment by Mihaela•Gel Nails Pedicure
Show venue reply...
Worst experience EVER. DO NOT COME HERE! I booked a £90 treatment - Brazilian blow dry. This is a 3hour intensive treatment. I got there, the lady doing my hair didn't bother to introduce herself or run through the steps as this was my first time trying this. At the blow dry stage she kept pulling my hair - it was so painful her colleague had to tell her in Russian (she couldn't speak English) to be careful. The end result was ridiculous - I could have done it at home better! I asked if this was it and she looked confused and directed me to her colleague. I explained I was unhappy and she said 'oh yes sorry she didn't do the treatment you paid for, she did the £60 one' SERIOUSLY? If I hadn't of asked I would've been ripped off. She said it so casually thinking it's perfectly normal to do a treatment that is completely different to what your client has paid for and not even bothering to explain?! Absolutely pathetic. I had to wait and additional 20 mins after they ruined my hair for a refund via Treatwell (which may I add is only a voucher code when I was expecting the refund back to my account). Really I should be getting a full refund as they even made me cry! Worst experience I've ever had and i has Treatwell salons regularly. Please please do not come here!
Styled by Claudia•Ladies' Brazilian Blow Dry
Very poor experience. Arrived at the venue and they didn't have my treatwell booking and just shrugged rather than apologise. Staff were unfriendly and rude, and didn't speak any English (I got the impression someone in the back office could speak English but couldn't be bothered to come front of house to help out my situation.) manicure was poor and I had to ask them to go over the shape again as it was uneven. I felt rushed out at the end and as a result the polish hadn't dried properly and several nails smudged. I am highly skeptical of the validity of the very positive reviews posted below as they don't tally with my experience or the primary language of clientele of the spa. I would stress I really don't mind about language skills if the demeanour is friendly with a desire to communicate, but this was the opposite in this case.
Treatment by Mihaela•Manicure
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