Klaudd Day Spa Reviews
40a Woodford Avenue, Gants Hill, IG2 6XQ
Check availability and book onlineReviews are written by customers after their visit.
392 reviews
Myfirst visit to Klaudd Day Spa was great overall, the staff were friendly and the spa itself is a beautiful place, I had a massage with a massaged therapist named Adina, she was friendly proffesional and made me feel comfortable for the duration, the massage room had a calm and relaxing ambiance and there was soft music, candles and dimmed lights, the massage itself was great and i came out feeling fresh and relaxed, I have already recommended to friends and family and i a repeat client myself and have tried numerous services they have, Thank you guys. Keep up the good work :)
Booked a stone massage at this day spa for 05.04.14. Within two hours of booking, the time was rescheduled, then I got a text saying the staff member I was booked in with had come down suddenly I'll and only a male masseur was available. Given that I had never been to the spa before, I decided to cancel the appointment and rebook elsewhere. I emailed them within 24 hours of my booking to cancel (as per Wahanda policy), abs received no reply.
Called on Saturday morning to confirm cancellation and the receptionist didn't speak English very well. Not a problem, until her frustration in nit being able to understand what I was trying to communicate to her resulted in her level of professionalism taking a nose dive! I asked to speak to a colleague who advised that the manager was not in, but she was the one who reads emails and "decides whether or not to give refunds". I replied that I had followed cancellation policy and it was therefore not a case for deciding, just confirmation of cancellation. After insisting that the manager would call me on arrival at the spa, I called Wahanda customer service and within five minutes, the spa had been contacted and cancellation /refund approved!
Will not be looking to try any treatments here again
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Spot on!
You can't see from outside that is so big at the back but once you're in you start to discover good services as a spa.
The staff is great and the reception and the owners are all very professional and friendly.
I will use and recommend this spa to all my friends.
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I have found Kllaud day spa a place of sanctuary, I enjoy my visits so much I almost have to find an excuse to go the staff are absolutely friendly and treat you like family. I would definitely recommend to my family and friends ,they are very professional and really look after you the atmosphere is always a happy one I have also taken my mum who was very happy with her haircut and style and has been back a few times. I have tried the salt cave therapy room, red light therapy sauna, whole body massage a facial, sun tanning hair styles and make up manicures pedicures 100% satisfied. Thank you ladies x
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Very welcoming as you enter the salon. All staff make you feel like your in safe hands when performing the treatments on you and are extremely friendly. Very pleased with the results. I would definitely recommend Klaudd Day Spa to friends and family. Would also come back for future treatments.
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