KOKO Nails East Twickenham Reviews
414 Richmond Road, East Twickenham, Twickenham, TW1 2EB
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887 reviews
An extremely negative experience at KoKo today. I had booked a Shellac removal and classic manicure at Koko through Treatwell. It was my first time there.
Stepping in there was a very strong chemical odour and all towels seemed dirty. Sonia who was quite friendly and helpful removed my Shellac and left me to Bella to give me a manicure. Unfortunately she was so harsh with my hands, she cut me during the manicure and my finger was bleeding. She seemed to be in a rush, I didn’t get why. She didn’t even say hi to begin with and I introduced myself and greeted her. I asked her to be more careful. As I stood up to pay before nail polish, Tina at the cashier told me it was cash only policy. I had no idea it was cash only - neither from the app nor from the phone conversation we had before I got there. They told me to go and get cash and I told them I would like to pay by card. She treated me as if she was threatening me and was extremely rude. I left saying she is rude and this is not the way to treat a customer. I still feel shocked by the treatment I received there. Never stepping in again.
ManicureShow all…
Have noticed that the polish is uneven nearer my cuticle but otherwise it’s a good manicure. Staff are always lovely and the hand massage helped me relax more than I expected it would lol.
Treatment by Tech 1•
ManicureShow all…
Really friendly nail salon, everyone is very welcoming. Have been twice and so far nails last really long and no issues. I will be going again!
Treatment by Tech 1•Hard Gel Extensions & Overlays
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