Made an appointment but was left waiting 20mins & then asked what I wanted even though I had booked. I wasn’t given any privacy to change so had to undress in front of the therapist. The towel on the bed had stains & the room itself was tired and not fresh. Booked for hot wax but strip was also used - I don’t have strip waxing as I bruise easily which happened on this occasion around bikini line. Showered the following morning and had to pick wax off myself.