Made my cuticles bleed and sore by unnecessarily cutting skin away from sides of fingers. Unclear about price and tried to make me choose a more expensive product without telling me and accidentally touched drying polish whilst painting like an amateur. Also witnessed staff being very rude to another customer having a wax and tricked them into paying for a more expensive treatment they didn't ask for. I had a shy beautician who seemed young and inexperienced but she was very nice to me