Carly is a professional and experienced hairstylist. She listens to her clients and works with them to achieve the style and colour they want. She is organised and always ready on my arrival.She is welcoming, personable and easy to converse with throughout the appointment . She knows how to engage her clients and is able to give constructive dialogue about the practicality of style changes to help her clients understand the pros and cons of changes. Excellent customer service.