I prepaid for a Hollywood/buttocks strip wax, but left only having had a Hollywood 3/4 complete. Both treatments were supposed to take 50 mins total, but after 55 mins the Hollywood was still not complete. I had to leave before the Hollywood was complete and have had to shave the remainder of the hair. The same area was waxed multiple times leaving me extremely sore and red. We tried using hot wax but this was too hot when applied and has left me burnt 3 days later. The same spatulas was used multiple times to dip into the wax, and both ends were used which isn’t hygienic. The staff were nice and understanding and refunded me the money for the buttock was. The salon itself is clean and nice, and seems like a great place for nails but I would not recommend it for waxing.