Girl Stephanie who did my treatment was very nice and treatments were great .the treatment was booked as lasting 3hrs on the Treatwell website so I had arranged being dropped off and picked up. the treatments lasted 1hr 30min so my lift wasn't due for another 1hr 30min so I relayed this to staff my hair was oily due to the scalp massage & I hadn't brought a band to tie my hair back to even go a walk around local shops . They did not even offer me a tea or coffee as I was waiting for my lift & when I was leaving the salon I realised that one of the staff who had been sitting on utube the whole time I was there was a hairdresser with no appointments I said to the hairdresser I have been sitting around with oily hair waiting on my lift I could have been offered a wash & blow dry while I was waiting ( at a cost ) to which I was told oh I never thought I can do it now . as my lift had arrived I declined the offer .