The lady who did my hair was lovely. Sadly forgot her name (Blonde lady), she made me tea and let me start my appointment a bit earlier. We had a lovely chat (not too chatty as I know some people don't like that, perfect amount) and she made me feel comfortable and chilled throughout. She listened to what I asked for an offered advice too, which resulted in a hair cut that I much prefer to normal. Wish I lived closer as this would be my regular hairdressers!!