Eve was lovely. She took the time to understand what I wanted, and "study" my hair. The salon is actually in the basement, which I didn't mind (it's actually quiet and away from the street noises and all). Eve was friendly and professional and I felt completely at ease. All in all a great experience, hair looks healthy and shiny, people complimented it... and the way she styled my hair with the blow dry lasted for two days (which for my thin, unruly hair, is impressive!). Would definitely recommend!