The therapist is very attentive and careful with my eyelashes, extremely professional, good humoured and really take the time to properly apply the lashes. She explains the difference between the products, my final eyelashes are very light, seamless blending with your own lashes, looks very natural and feminine with a wow factor. Everybody compliments me. I'm a loyal customer, and will always come back - best eyelashes in London! Give it a try, you will love it!!