I was told my hair was too dry and that I needed to cut half of it off. I disagreed so then was told I must have a keratin treatment and to pay extra. When I agreed the hair dresser still cut half my hair off and it’s not even level. I have to have more cut off now to level it, as the left side is longer than the right. They do not listen to what you want. They always try to sell the keratin yo make more money.