The staff were lovely, my appointment was on time and the ambience was relaxed and happy. The service was comfortable and the results were fine, but not perfect - the lines around my nails are a bit wobbly, I noticed some of the shellac wasn't fully removed on parts of the nails before the new polish was put on top and I can see where the second coat doesn't quite cover the first coat in places. I'm confident if I'd brought this to their attention they would have amended it happily, I just didn't have the energy or time to worry about it. They did happily fix the shape of my nails where I said the filing had left them a little rough. I'd still recommend them and would happily go back.