Lavish Beauty Spa - Ealing Broadway Reviews
Ealing Broadway Shopping Centre, 14 High Street Mall, Ealing, London, W5 5JY
Check availability and book onlineReviews are written by customers after their visit.
669 reviews
I have had massages at this venue a few times and all times have been great. I decided to book a massage for my partners birthday and to my surprise it was not a good experience.
I boooked a Swedish massage for an hour and he came out in 45 min. We asked for Mandy and was booked with her but got someone else (no one apologised for this). When I asked for some money back due to 45 min massage instead of hour i was advised they can not do this. They then tried to tell me to send my partner back in for a shoulder massage for the remaining 15 mins. Which was absolutly ridiculous now that he was dressed and no longer relaxed. He also said the massage was not good as it had been previous, the lady that was doing it seemed new and pressure of massage was not good.
Mandy did say she would try to sort it and came back to me that evening saying that they still can not give me any refund but offered a 1/2 hr voucher for a massage. Although appreciated the gift for my partner was now spoilt he did not feel relaxed after the massage which was a shame.
Very quick and virtually painless. I was very impressed. Full legs and a Brazilian and I was in and out in half an hour. And they did a good job too. Definitely be back.
Treatment by Pooja•Hollywood Waxing
I loved it, they are all so kind. They made you feel like you was a part of the family.. the treatment was sooooo good, I’m 36 weeks pregnant and desperately needed to relax, I can’t reach my feet and they went the extra mile of massaging my feet, exfoliating and just make them look so pretty..
I will be going back next week with 3 of my sisters, can’t wait. I’m one very happy client cause of their service and can’t wait to try something else out.. i will try out one treatment at a time just cause they really went out of their way to help me relax.
Treatment by Pooja•Pedicure
I had a full body massage here and it was okay but a few simple touches could have made it even better. For example, there was no relaxing music playing so I could hear the phone ringing in the shop and I could hear customers talking etc. This took away from the relaxing experience that it should have been. I also feel that scented candles around the room would have added to the ambience and relaxing nature however, these were not present. Secondly, the hole where you put your face in in the bed for the massage was covered in orange foundation from previous customers. Instead of feeling fresh from the massage I felt the opposite due to this factor. Lastly, I feel that the customers should sign a form before their massage, alerting staff members to any allergies etc. This was not offered so staff were completely unaware of these. In spite of this, the lady who did my massage was really nice and did check to see if the pressure was okay.
Treatment by Steam & Sauna•Aromatherapy Massage
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