Lavish Beauty Spa - Ealing Broadway Reviews

Ealing Broadway Shopping Centre, 14 High Street Mall, Ealing, London, W5 5JY

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Reviews are written by customers after their visit.

4.1
669 reviews

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Written by our customers, so you know what to expect at each and every venue.
The short version is- If you need a wax DO NOT BOOK HERE. For those who would like further details, please read on. It's rare that I take issue with a service I have purchased, and this is the first negative review I have given on Treatwell/Wahanda. The beauty room at Bhavi beauty where the wax took place was filthy. To the point that I considered leaving prior to the wax taking place. If I could have awarded it 0 stars I would have. I took pictures as evidence. The floor was covered in bits and the walls were dirty. The lady who arrived to wax me seemed pleasant, so I decided to continue. I wish I hadn't. It was the most painful wax I have received, I've been having waxes for 9 years and had this been my first wax I would NEVER consider getting another one. I considered stopping mid wax, but persevered. (The beauty therapist even commented on the fact I was sweating and shaking.) For a whole Hollywood wax on 6+ weeks of regrowth the whole procedure took 8 minutes, this was not efficient, but rushed. Once the ordeal was over, I left still covered in wax. And couldn't bear to inspect myself for a good hour after being home, from still being sore. There are multiple hairs left, in small but clearly visible patches. Not in hard to reach places- on my upper thigh and smack bang on the pelvic bone. I'm not normally squeamish about plucking any strays myself, but there are far more than one or two so I'll have to shave. Which entirely defeats the object of getting a wax in the first place. Ordinarily I'd complain to the salon/ request a tidy up. But I would NEVER return to that salon again, and would strongly urge Treatwell to consider who they are advertising. Upon inspecting myself again this morning. I have scalded reg angry patches of skin, which I have photographed and sent to Treatwell. I hope this review deters anyone considering a wax from Bhavi Beauty.
Staff were totally inattentive chatting between themselves and the therapist did not listen to my request regarding the shape of eyebrows that I wanted. As a result, she spoilt my face (NB: eyebrow shape is paramount for the beauty of any face) right before my wedding. It will take months for me to grow my brows back sadly:(((
Little bit hectic at the salon! Children running around kicking the chair where you are having your eyebrows done. Never the less the staff are lovely and did a great job on my brows!
I have had better treatments in Bhavi Beauty yet, manisha has to be the worse in nails and when she knew i was not satisfied she allowed me not to pay not knowing she had actually ruined my nails with shellac over my cuticles and sides, could NOT even speak ENGLISH well!! WHAT HAPPENED TO ALL THE GOOD STAFF IN BHAVI BEAUTY!! i had visited many times before and had amazing treatment but some staff let it down she has ruined my nais twice now. will not return until they upgrape to professional staff!
Nice exfoliating body wrap, room was a bit chilly for my liking but the treatment was very good.
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