My therapist performed an excellent facial and was extremely friendly, but the room was small and cramped for the price paid and the walls so thin that I could hear loads of conversations on the other side, which wasn't the relaxing experience that I paid for. In addition, another therapist knocked on the door to chat with my therapist a few times but I didn't like that because I felt like I should have had more privacy. I was late and they accommodated me still though so that's decent.