I arrived at the venue. The staff were rude and basically had their friends in the venue, they ignored me and spoke in portuguese, they did 25 minutes after my entrance offer me something to drink, after telling me( who was 10 minutes early) that they were running 20 minutes late. I waited 30 minutes for my treatment, after kindly asking if it was possible to cancel the appointment due to the fact that they were running "15-20minutes" late (which they refused). The treatment lady after rudely telling me I was 10 minutes early and that she was running late was nice. She gave me a shellac manicure which 4 hours later had a huge bubble that chipped completely. So I had one nail completely chipped. One nice portuguese lady though !
The staff member who I dealt with was lovely and very professional. The wax was very thorough and efficient. Only small thing was that the same stick used to apply the wax was reused throughout the whole process. Usually, I prefer a new one to be used for each application for hygiene purposes, as it goes back into the same pool of wax that is used on others. Aside from that it was a good experience.