The facial itself was nice. Unfortunately the overall experience wasn't good. I had to wait 35 minutes and cancel another appointment as a result. I waited 10 minutes before asking whether I would be seen soon. The therapist was only told then that I was there and came to briefly apologise and say she was running 15 minutes late. After 35 minutes I was finally seen. While I mostly enjoyed the treatment, the music in the room was not relaxing and when I was left alone to let the mask work I was cold. I had one brief apology but didn't feel that she cared at all that I had to wait so I mentioned this at the end and explained that I had to cancel another appointment as a result. The therapist really didn't seem to care at all - her excuse was that someone earlier in the day had arrived twenty minutes late. All I would have liked was a sincere apology and some basic customer service.
The staff were very kind and friendly, although there isn't a great variety of colours to choose former Gel Nails. The manicure she did/general tidying up of my nails and cuticles was very good and much needed.
Treatment by Marlita•Other Nail Extensions & Overlays