The staff were really friendly and smiley, which was great. I had to wait about 10 minutes, because another customer only wanted eyebrows done, and I was getting more done. So that was fine. I can understand that. If I was busy, this would've been annoying. But I was in no rush so it was ok. The eyebrow threading was amazing, loved my eyebrows. I have gone to many other places and they always seem to mess up by eyebrows, but she did not. She was also pretty quick. The facial waxing was really good too. Minimum irritation possible. However, compared to the place that I usually go to, it is around £2-3 more expensive, but I would go again and definitely recommend it.