Appointment made for 14.45 and rescheduled by them for 16.00 without even calling to let me know or ask if it was ok, but just sending a last minute email which I couldn’t read before arriving.
Toilets unbelievably dirty, as the whole ambient.
I liked the staff worker that was with me; Zara I think was her name. She was nice and as gentle as she could be and tried to make me as comfortable as possible as it was my first time.